MyDyas Club Terms & Conditions

MyDyas Club

Terms & Conditions

This document describes the terms and conditions (“the Terms”) which apply to your membership of the MyDyas Club.

The promoter is Robert Dyas Holdings Limited, a company registered in England (Company number 04041884) whose registered office is at 1 St Georges Road, Wimbledon, London, SW19 4DR (“Robert Dyas” / “us” / “we” / “our”).

1. Becoming a member of the MyDyas Club (Applicable to Customers)

1.1  There are four ways in which you can become a MyDyas Club member:

1.1.1 If you had registered for a Robert Dyas Online account previously, it has now been updated to a MyDyas Club account. If you were opted out of marketing under your Robert Dyas Online account, you remain so under your new MyDyas account, unless you decide to opt in; 

1.1.2  You can register by scanning the QR code as advertised within our stores and then following the relevant steps, including providing your email address and other mandatory information; 

1.1.3  You can register at the till within any of our stores with the assistance of a member of our store team; or

1.1.4  You can create an account online via the account registration page on the Robert Dyas website here: www.robertdyas.co.uk/customer/account/create by providing your email address and other mandatory information.

2. General terms of MyDyas Club membership

2.1  Membership of the MyDyas Club is available solely to residents of the United Kingdom, who are aged 18 or over. 

2.2  MyDyas Club membership is non transferable, and the benefits of membership can only be used by the registered member.

2.3  Each individual shall only be entitled to one MyDyas Club membership account. We may  refuse, merge or close additional accounts, at any time.

2.4  You must not share your membership ID or your membership details with any third party.

2.5  MyDyas Club membership is solely for individual consumers, and not for businesses or commercial entities. You must not use your MyDyas Club membership in connection with any business transaction or purpose. 

2.6  You must not use any aspect of your MyDyas Club membership in any way that violates applicable law, or infringes the rights of any individual.

2.7  Membership of MyDyas is entirely at our discretion, and accordingly, we reserve the right to refuse any application for membership.

2.8  Where we confirm or have evidence to suggest that a MyDyas Club member does not abide by the requirements set out within the Terms, their account, and all associated data will be deleted.

3.  Customer Member Benefits

3.1  Membership of the MyDyas Club entitles you to receive exclusive benefits (Member Benefits) from time to time, including, but not limited to: 

3.1.1  A complimentary award of bonus points, or other such promotion on the transaction completed after your successful registration for MyDyas Club membership; 

3.1.2 The potential receipt of bonus points or rewards from time to time throughout the year; 

3.1.3  The ability to earn points when spending in our stores, or online. Further information regarding points is outlined below: 

i) You must produce your MyDyas ID in order to earn and redeem points in-store, or be logged into your MyDyas account to earn and redeem points online; You will receive your ID via email communications from us, and will be able to download it to your digital wallet, should you have one.  Should you register in one of our stores, we may be able to print your ID at the till for you;

ii)  1 point is earned for every full £1 spent in store, or online (exemptions apply from time to time, at our discretion, in respect of certain products/services/offers eg Western Union/DHL transactions). We reserve the right to substitute or remove product ranges/services/offers applicable at any time, without notice; Points cannot be exchanged for cash; All applicable products are subject to availability;

iii) Each point has the monetary worth of 1 Pence; You can view your points balance within your MyDyas account online at any time, by logging into your account; 

iv) Points can be redeemed at any time within a 24 month period after they are earned, either in-store or online, and converted into discounts which will be apportioned against applicable products (exemptions apply from time to time, at our discretion, in respect of certain products/services eg Western Union/DHL transactions); We reserve the right to substitute or remove product ranges/services/offers available for redemption at any time, without notice;

v) Should you return a product(s), your points balance will be deducted accordingly, i.e. any points awarded for the original sale will be deducted from your account;

vi) In the event you return a product which was purchased as part of a multibuy deal (e.g. 3 for 2) which you’d paid for partly by redeeming points and partly by card, you will be refunded either fully or partially via points and/or card, at our discretion. 

3.1.4  Eligibility for exclusive pricing in store and online on selected products; You must be logged in to your account online, in order to access exclusive pricing online, or present your membership details at the till, in order to access exclusive pricing in store. 

3.1.5  Benefits may be extended from time to time, to include for example, eligibility for prize draws. 

3.1.6     Emails including tips and inspiration in the form of expert advice relating to homeware and garden (if opted in to receive such);

3.1.7 Electronic confirmation by email when you shop in store (by scanning your MyDyas ID when making your purchase), plus the ability to access your receipts relating to any purchases you have made, by logging into your MyDyas account.

4.  Employee Membership and Benefits

4.1  Employees of Robert Dyas, Ryman, Boux Avenue and London Graphic Centre will be automatically registered for MyDyas Club membership with their work email address (if they have one). Where colleagues do not have a work email address, the personal email address they provided to HR upon joining the business will be used to register their MyDyas account. General membership terms in Section 2 are applicable, such as UK resident and age requirements. 

4.2  Membership of the MyDyas Club entitles employees to the following: 

4.2.1  The ability to earn points when spending in our stores, or online. Further information regarding points is outlined below: 

i) You must produce your MyDyas ID in order to earn and redeem points in-store, or be logged into your MyDyas account to earn and redeem points online; You will receive your ID via email communications from us, and will be able to download it to your digital wallet, should you have one.  Should you register in one of our stores, we may be able to print your ID at the till for you;

ii)  1 point is earned for every £1 spent in store, or online (exemptions apply from time to time, at our discretion, in respect of certain products/services/offers eg Western Union/DHL transactions). We reserve the right to substitute or remove product ranges/services/offers applicable at any time, without notice; Points cannot be exchanged for cash; All applicable products are subject to availability;

iii) Each point has the monetary worth of 1 Pence; You can view your points balance within your MyDyas account online at any time, by logging into your account; 

iv) Points can be redeemed at any time within a 24 month period after they are earned, either in-store or online, and converted into discounts which will be apportioned against applicable products (exemptions apply from time to time, at our discretion, in respect of certain products/services eg Western Union/DHL transactions); We reserve the right to substitute or remove product ranges/services/offers available for redemption at any time, without notice;

v) Should you return a product(s), your points balance will be deducted accordingly, i.e. any points awarded for the original sale will be deducted from your account;

vi) In the event you return a product which was purchased as part of a multibuy deal (e.g. 3 for 2) which you’d paid for partly by redeeming points and partly by card, you will be refunded either fully or partially via points and/or card, at our discretion. 

4.2.2     Emails including tips and inspiration in the form of expert advice relating to homeware and garden (if opted in to receive such);

4.2.3 Electronic confirmation by email when you shop in store (by scanning your MyDyas ID when making your purchase), plus the ability to access your receipts relating to any purchases you have made, by logging into your MyDyas account.

4.3  In the event an employee does not wish to be eligible to earn/redeem points, they will have the ability to delete their account within the MyDyas section of their online account. Account deletion will result in an employee losing the ability to receive both colleague discounts on online purchases and the ability to earn/redeem points. Any points accumulated prior to account deletion will be lost. Employees will be able to re-register online at a later date should they choose to, in order to be eligible to earn/redeem points and access colleague discounts on their online purchases again.

4.4  Upon leaving the business, where colleagues are registered with their work email address, they will lose any points accumulated during their tenure with the business. In order to retain accumulated points if they leave, colleagues should update their email address to their personal email address prior to leaving the business. Colleagues who have left the business will lose access to their colleague discount, however will be able to continue to earn and redeem points (assuming they have updated their email address timeously), and will gain access to all the additional benefits which a MyDyas customer receives. 

5.  Membership materials

5.1  MyDyas Club membership numbers, coupons, vouchers, printable MyDyas Club material and all other MyDyas Club documents and materials (“Membership Materials”) are issued by and remain the property of Robert Dyas. You must return Membership Materials to Robert Dyas on request, or destroy those Membership Materials when no longer valid for use.

5.2  Membership Materials cannot be transferred, bought, sold or in any way traded.

5.3   The Promoter reserves the right to alter the conditions of use and/or to withdraw the Membership Materials at any time.

6.  Cancellation of your MyDyas Club membership

6.1  You may cancel your MyDyas Club membership at any time, by signing into your MyDyas account and selecting “Delete My Account”.  This will result in you no longer being entitled to enjoy the Member benefits associated with MyDyas Club membership. You will lose access to your Member benefits, order history and your points. You will also be opted out of future marketing communications. 

6.2  A breach of the Terms associated with MyDyas Club, or an abuse of the MyDyas Club, in each case as reasonably determined by us, will entitle us to cancel your MyDyas Club membership, without prior notice. We reserve the right to take any further action we deem necessary.

7.  Variation or Termination of the MyDyas Club

7.1  We reserve the right to terminate or suspend the MyDyas Club (whether in part or in its entirety), or vary it, or these Terms, at any time.

7.2  If we terminate or make other changes to the MyDyas Club, we shall take reasonable and appropriate steps to make you aware of such termination or changes, by posting the amended terms on our website, and advising you by email. If we change these Terms and you do not agree to the Terms as amended, you may cancel your MyDyas Club membership. 

7.3  If you continue to use your MyDyas Club membership after the Terms have been amended, you indicate your acceptance of the updated Terms, and agree to be bound by them.

8. Our liability

8.1  We accept no liability under or in connection with these Terms or their subject matter for any:

i) loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we both entered into these Terms);

ii)  loss which arises whereby we are not at fault or in breach of these Terms; or,

iii) business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

8.2  Nothing in these Terms limits or excludes our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or for any other liability which cannot be limited or excluded by law.

9.  Events beyond our reasonable control

9.1 In the event circumstances transpire which prevent, or delay us from complying with our obligations to you in relation to the MyDyas Club, for example acts by you, or other incidents beyond our reasonable control (such as fire, floods, acts of God, trade disputes, lockouts, restrictions of imports or exports, riots, accidents, civil disruption, acts of terrorism or war), our inability or delay in performing our obligations will not be deemed to be in breach of these Terms. 

10. Waiver and Severance

10.1  Any failure or delay by us in exercising any right or remedy under these Terms, shall not prevent us from being able to enforce that, or any other, right or remedy at a later time.

10.2  If any provision of these Terms is held to be invalid or unenforceable by any court, or other competent authority, all other provisions will remain in full force and effect.

11.  Assignment

11.1  We may transfer any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms. 

11.2  These Terms are personal to you, and are entered into by you, for your own benefit, and not for the benefit of any third party. 

12.  Your information

12.1  Robert Dyas will collect and use information about you, which includes the information you provide when registering (such as your name and email address), plus any other personal information you provide, or that is generated about you, in connection with your membership and use of the MyDyas Club, such as details of purchases you make. 

12.2  We will use your information to: 

(i) administer your membership to the MyDyas Club, and to communicate with you in connection with your membership (via the postal address or email address you provided at registration);

(ii)   understand your purchasing preferences to enable us to improve our products and services; 

(iii)  provide you (should you opt-in to receive such correspondence) with information about products, services, promotions and offers by email or by post. We may analyse the purchases you make, to enable us to send you information that is most likely to interest you; 

(iv)  provide you with a record of your online orders and in-store purchases; 

(v)   monitor and run our business, for customer profiling; and 

(vi)  prevent, detect and investigate fraud and other criminal activity, and prosecute offenders.

12.3  Our Privacy Policy, which contains further information about how we use your information, can be accessed here: www.robertdyas.co.uk/privacy-policy.

13.     Governing law

13.1  These Terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with these Terms will be dealt with exclusively by the courts of England and Wales.

14.     MyDyas triple points promotion

14.1  MyDyas members will receive triple points for store and online purchases made between 10:00am GMT on the 19th March 2024 to 23:59pm GMT on the 15th April 2024.

14.2  Triple points equates to 3 points for every full £1 spent.

14.3 MyDyas accounts must be registered AND activated by 23:59pm on 15th April 2024 in order to receive triple points on purchases made within the promotional period. Accounts activated after the promotional period will not receive triple points.

14.4 Refer to section 3.1.3 ii for details of exclusions.

These Terms were last updated in March 2024.